RegenticFlow vs Chatbase on accountability.
This is the closest comparison on the site and the one where we have the least room to posture. Chatbase does most of what we do — trains an agent on your documents, captures leads conversationally, takes actions — and it does one significant thing we do not, which is answer an actual telephone. The difference worth choosing on is what happens after an answer is given.
What Chatbase is
Chatbase builds AI support agents from your content, with configurable actions, lead capture, and deployment as a site widget or through integrations. It is a well-established product in this category with a broad feature surface.
It also answers inbound phone calls over SIP. If a customer ringing a number and being helped is what you need, that is a real capability and we do not have it.
Where we're different
Mechanism rather than adjectives — each of these is something you could go and watch happen.
- Every answer keeps a receipt
- The passages used, the score each one got and the floor they were judged against — stored per answer, visible in the transcript and included in your export. You can audit a specific reply months later rather than reading a summary of how the system generally behaves.
- Checks that watch for silent breakage
- Save the questions your business cannot afford to get wrong and we re-run them whenever your knowledge changes, then email you if the document that used to answer one stops reaching it. Worth being precise: that verifies retrieval, not the wording of the reply. There is no judge model.
- Hybrid retrieval, stated plainly
- Vector search and BM25 keyword search run on every question and are fused by reciprocal rank fusion, then diversity-capped against a relative score floor. We publish the mechanism because the mechanism is the product.
- Isolation enforced in the query
- Retrieval is filtered by account id inside the database query rather than by a prompt instruction. That is a structural property, not a policy.
Where Chatbase beats us
Every comparison page on the internet has this section missing. Here is ours, and if one of these matters to you, buy the other thing — you will be happier and we will not have to refund you.
- It answers the phone. We do not.
- Chatbase handles inbound calls over SIP. Our voice runs in a browser — a visitor can speak to your assistant on your website, and that is the whole of it. If your customers ring you, this is the difference that decides it, and it decides it against us.
- Breadth of integrations and actions
- A wider catalogue of connected tools and configurable actions than we have. Our surfaces are a page, an embed, browser voice, Google Calendar booking, leads and tickets.
- Maturity
- More production history, more people who have already hit the sharp edges. We are new and small; if that is disqualifying we would rather you knew now.
- Team use
- We have one login per knowledge base and no way to invite a colleague. Anything involving more than one person is a straightforward loss for us.
Which one you should pick
Choose Chatbase if you need phone calls answered, a broader integration surface, or more than one person administering the thing. Those are real needs and we do not meet them.
Choose RegenticFlow if what worries you is not whether an AI can answer, but whether you will find out when it starts answering wrong. Receipts and retrieval checks are the part we built for that, and they are the part we would defend.
Questions people ask us
Isn't 'accountability' just a way of saying you have fewer features?
Partly, and it would be dishonest to pretend otherwise — we have a narrower product. The claim is narrower too: not that we answer better, but that when an answer degrades because a document changed, you get told. Whether that matters more than phone support depends entirely on your business.
Do you cite sources? I thought that was standard now.
It is standard now, and we say so in our own positioning notes. Citations were a differentiator when this was built and stopped being one. What has not become standard is keeping the retrieval evidence behind each answer where you can go back and inspect it.
Facts about Chatbase were last checked in February 2026 against publicly available documentation. Products change. If something here is out of date or unfair, tell us at hello@regenticflow.com and we will correct it.
Decide with your own documents in it
The free plan publishes — one page and 100 customer messages a month, with no card. Upload what you already have and see how it answers before you compare anything else.