Everything a prospect asks before the first call.
A studio of three to fifteen people answers the same procurement questions on every enquiry: how you scope, what a typical project costs, how long discovery takes, who owns the work. Those answers live in decks and old statements of work. RegenticFlow reads them and answers on your site at the moment someone is comparing you to two other studios.
What you already have
Nothing here needs writing from scratch. These are documents this kind of business keeps anyway, and each one answers a question you are currently answering by hand.
- Past statements of work
- Phase structure, typical durations, deliverables, and the assumptions you always write in.
- Pricing bands
- What a brand sprint, a site build or a retainer typically lands between, and what moves a project up a band.
- Process deck
- How discovery, design and build actually run, and what you need from a client at each stage.
- Capability overview
- The disciplines you cover in-house and the ones you partner for.
- Master services agreement
- IP assignment, revision limits, payment schedule, and what happens when scope changes.
What it gets asked at 11pm
Real questions in a customer's words, not feature names. Each of these is answerable from the documents above, with the source shown underneath the reply.
- How much is a website redesign, roughly?
- Do you do motion in-house or subcontract it?
- Who owns the files at the end?
- How long does discovery take?
- Can you work with our existing dev team?
How it works in practice
The gap between an enquiry and a first call is where studios lose work they would have won. A prospect fills in a form, gets an automated acknowledgement, and waits two days for a reply that mostly restates the website. In that gap they have spoken to someone else who answered immediately.
Pointing an assistant at your SOWs and process deck closes the gap without putting anyone on call. It gives ranges rather than quotes — because that is what your documents contain — and cites the document each range came from, so a prospect can see it is a real number from a real project rather than a guess. When the question is one only you can answer, it says so and takes the brief.
There is a second use most studios notice within a fortnight: the same assistant becomes the fastest way for your own team to find what the last MSA said about revision limits. It is the same knowledge base, pointed inward as well as outward.
When this isn't the right tool
- Quoting. It reports the bands your documents describe. Turning an enquiry into a priced proposal is still your job, and the never-promise list is there to keep it from drifting into that.
- Team accounts. One login, one knowledge base. You cannot invite a colleague yet, which for a fifteen-person studio is a real limitation and we would rather you hit it here than in week three.
- Slack, Teams or a shared inbox. It publishes to a page, an embed and browser voice. It does not join your internal tools.
Questions people ask us
Can it give a price without me approving it?
It reports what your documents say. If your pricing deck lists a band, it can quote the band; if it lists nothing, it declines. Add anything you do not want quoted to the never-promise list and it will refuse and route the question to you instead.
Can we put it behind our own branding?
On Pro, yes — your logo and colours on the public page, the embed and the emails. On the free plan it publishes with ours, which is worth knowing before you point a client at it.
Everyone here needs access. Is that a problem?
Today, yes. There is one login per knowledge base and no way to invite a colleague. Studios generally work around it with a shared account, which is not a recommendation so much as an acknowledgement of what people do. Proper team access is not shipped and we are not going to put a date on it here.
Try it on your own documents
The free plan publishes: one public assistant page and 100 customer messages a month, with no card. Upload what you already have and put it in front of a real customer before you decide anything.