An AI front desk for a clinic or private practice.
Most of what a patient asks before booking is already written down somewhere in your practice: the fee schedule, the cancellation window, what to bring, whether you take their insurer. RegenticFlow reads those documents and answers from them at nine on a Sunday night, shows which page the answer came from, and books the appointment on your real calendar.
What you already have
Nothing here needs writing from scratch. These are documents this kind of business keeps anyway, and each one answers a question you are currently answering by hand.
- Fee schedule
- Per-treatment pricing, package rates, and what a first consultation costs versus a follow-up.
- Insurance and payment
- Which insurers you are registered with, what you need from a patient before their first visit, and how self-pay works.
- Cancellation policy
- The notice period, the charge, and the circumstances where you waive it.
- Preparation instructions
- Fasting, medication to pause, what to bring, how early to arrive, where to park.
- Practitioner profiles
- Who does what, their qualifications, and which conditions each of them takes on.
What it gets asked at 11pm
Real questions in a customer's words, not feature names. Each of these is answerable from the documents above, with the source shown underneath the reply.
- Do you take Bupa?
- How much is a first appointment?
- What happens if I cancel the day before?
- Do I need to fast beforehand?
- Is there parking at the clinic?
How it works in practice
A practice loses bookings in a very specific window: evenings and weekends, when someone has decided to do something about a problem and is comparing two or three places. The one that answers gets the appointment. Reception opens at nine on Monday, by which point the decision is usually made.
The assistant answers from your documents and nothing else. If your fee schedule says £180 for an initial consultation, that is the number it gives, with the document named underneath it. When a patient asks about something your files do not cover — a specific medication interaction, whether a symptom warrants an urgent slot — it declines, says a person will follow up, and takes their contact details. That refusal is the feature. A front desk that improvises about clinical matters is a liability, not a convenience.
Booking runs against your actual Google Calendar free/busy, so it can only offer time you genuinely have, and a unique index on the slot means two patients cannot take the same appointment in the same second. Both of you get a confirmation email.
When this isn't the right tool
- Anything clinical. It answers administrative questions from your documents. It does not triage, advise on symptoms, or interpret results, and you should not upload material that invites it to.
- Taking phone calls. Voice works in a browser — a visitor can talk to it on your website. It does not answer a phone number, and no amount of configuration will make it.
- Practices on Outlook or a specialist PMS calendar. Booking integrates with Google Calendar only today.
Questions people ask us
Is this safe to put in front of patients?
It is as safe as the documents you give it, which is why it is scoped to administrative content and refuses rather than improvising. Every answer names its source, so a patient can see it came from your fee schedule rather than from a model's general impression of what clinics charge. Every visitor is told they are talking to an AI on every public surface. If you upload clinical guidance, it will answer from clinical guidance — that decision, and its consequences, sit with you.
Can it handle patient data?
Treat it as a public-facing front desk, not a records system. Visitors' messages and any contact details they volunteer are stored against your account and isolated at the database index. We hold no health-data certification and make no compliance claim — that is written out in full on the security page rather than buried here.
What if it gets a fee wrong?
You will find out, because every answer keeps a receipt: the passages it used, their scores, and the floor they cleared. Save your fee questions as checks and we re-run them whenever your documents change, emailing you if the fee schedule stops reaching the answer. That verifies retrieval rather than grading the wording — there is no judge model, and we are not going to imply otherwise.
Try it on your own documents
The free plan publishes: one public assistant page and 100 customer messages a month, with no card. Upload what you already have and put it in front of a real customer before you decide anything.