Your refund policy, answered at the moment of doubt.
The questions that decide whether someone buys a course arrive at the checkout, at midnight, from a person who will not wait for an answer. What is the refund window. Do I need experience. How long do I keep access. RegenticFlow answers those from your own terms and outlines, with the source attached, at the moment they are asked.
What you already have
Nothing here needs writing from scratch. These are documents this kind of business keeps anyway, and each one answers a question you are currently answering by hand.
- Course outline
- Modules, hours, format, and what someone can actually do by the end.
- Refund policy
- The window, the conditions, and what happens after it closes.
- Access terms
- How long access lasts, whether updates are included, and what happens if you retire a course.
- Prerequisites
- What someone needs to know or own before starting, stated honestly.
- Licensing terms
- Team seats, commercial use of materials, and what buyers may not redistribute.
What it gets asked at 11pm
Real questions in a customer's words, not feature names. Each of these is answerable from the documents above, with the source shown underneath the reply.
- Can I get a refund if I don't like it?
- Do I need to know Python already?
- Is access lifetime or a year?
- Do I get the updates when you rerecord it?
- Can my company buy five seats?
How it works in practice
Pre-purchase questions have a short half-life. Someone reading a sales page at midnight with a card in hand either gets their answer or closes the tab, and an email reply the next morning reaches a person who has already moved on. This is the narrowest, most valuable window on the whole list.
Feeding the assistant your terms and outlines closes it. It answers the refund question with your actual refund policy quoted underneath, which converts considerably better than a confident-sounding paraphrase, because the buyer can see where it came from. When a question is outside your documents — a bespoke licensing arrangement, a specific accessibility need — it declines and captures the enquiry rather than inventing a policy you would then have to honour.
Prerequisites are worth a paragraph on their own. Most refund requests on a course trace back to someone who bought it without the background it assumed. An assistant that reads your prerequisites honestly and tells a beginner the course is not for them yet loses you a sale and saves you a refund, a support thread and a review.
When this isn't the right tool
- Handling the payment. It answers questions and captures leads. Checkout stays wherever it already is.
- Support for existing students at scale. There are no team accounts, no shared inbox, and no ticket queue beyond email — it opens a ticket with the transcript and sends it to you.
- Anything you have not written down. If your refund policy only exists as an understanding in your head, the assistant cannot state it, and that is the correct behaviour.
Questions people ask us
Will it talk someone out of buying?
Sometimes, and deliberately. If your prerequisites say a course assumes working Python and someone says they are new to programming, it will tell them. That is a sale you lose and a refund, support thread and one-star review you do not get. If you would rather it stayed quiet, do not upload the prerequisites — but then it is answering from less than you know.
Can it give someone a discount code?
Only if a discount is in a document you gave it, which is generally a reason not to put one there. Add discounts to the never-promise list and it will decline and route the request to you.
What does it cost to run on a busy launch?
The free plan covers 100 customer messages a month, which a launch will exhaust in an afternoon. Pro raises that to 2,000. When you hit the cap the assistant tells visitors it is temporarily unavailable rather than quietly failing, and nothing bills you past the plan you chose.
Try it on your own documents
The free plan publishes: one public assistant page and 100 customer messages a month, with no card. Upload what you already have and put it in front of a real customer before you decide anything.