The quote questions that arrive while you're on a job.
When you are under a sink or up a ladder, the phone goes to voicemail and the website form goes unread until evening. RegenticFlow answers the questions people ask before they book — do you cover my postcode, what is the callout charge, how soon can you come — out of your own pricing and terms, and takes the job details so nothing depends on you remembering to ring back.
What you already have
Nothing here needs writing from scratch. These are documents this kind of business keeps anyway, and each one answers a question you are currently answering by hand.
- Price list
- Callout fee, hourly rate, common job prices, and what counts as an emergency rate.
- Coverage area
- The postcodes or radius you work in, and what you charge beyond it.
- Warranty terms
- What is guaranteed, for how long, and what voids it.
- Certifications
- Registrations, insurance cover, and the schemes you are a member of.
- Availability rules
- Working hours, weekend policy, and typical lead time for a non-urgent job.
What it gets asked at 11pm
Real questions in a customer's words, not feature names. Each of these is answerable from the documents above, with the source shown underneath the reply.
- Do you come out to Hebburn?
- What's the callout charge on a Saturday?
- How soon could someone get here?
- Is the work guaranteed?
- Are you Gas Safe registered?
How it works in practice
Trade enquiries are unusually time-sensitive. A blocked drain or a dead boiler gets three calls made in ten minutes, and the job goes to whoever picks up or replies. Every one of those calls that reaches voicemail is a job that went to someone else, and you never find out it happened.
The assistant handles the qualifying half of that conversation. Coverage area, callout fee, whether the work is guaranteed, whether you are registered — all from your own documents, all with the source named. Then it takes the address, the problem and a phone number and puts it in front of you as a lead, so when you come off the job you have a list rather than three missed calls.
Be realistic about what it does not do. It cannot tell someone whether their boiler is repairable, it cannot give a firm price for work nobody has looked at, and it cannot promise you will be there within the hour. Everything you do not want it saying goes on the never-promise list, and it will decline and hand over instead.
When this isn't the right tool
- Answering the phone. This is the one people most want and we do not do it. Voice works in a browser, on your website. It does not answer a phone number, and calling it a receptionist would be a lie.
- Diagnosing a fault or quoting an unseen job. It reports the prices your documents list. Anything else needs your eyes on it.
- Dispatch or job scheduling. It books meeting slots on Google Calendar. It is not a job-management system.
Questions people ask us
I'm not on the computer much. How much work is this?
The setup is the work: photograph or upload your price list, your coverage area and your terms, and publish. After that it runs on your website and emails you the leads. There is nothing to check daily. The gap report accumulates quietly and is worth reading once a month.
What if someone asks for an emergency callout?
It answers from whatever your documents say about emergency rates and hours, then takes their details and flags it to you by email. It cannot page you, ring you, or text you — email is the only channel we have built, and for a genuine emergency that may not be fast enough. Say so on your site.
Can it stop people assuming I'll come out same day?
That is exactly what the never-promise list is for. Put same-day availability on it and the assistant will decline to commit, give whatever lead time your documents state, and pass the enquiry to you.
Try it on your own documents
The free plan publishes: one public assistant page and 100 customer messages a month, with no card. Upload what you already have and put it in front of a real customer before you decide anything.