What is an AI front desk?
An AI front desk answers customer questions from a business's own documents, books appointments into a real calendar, and takes a message when it cannot help. It handles first contact on a website — not on a phone line, which is what separates it from an answering service.
How it actually works
The distinguishing feature is where the answers come from. A general chatbot generates plausible text; an AI front desk retrieves passages from documents the business uploaded — a price list, a policy, an FAQ — and answers from those, usually showing which document it used. When nothing relevant is found, the correct behaviour is to say so rather than improvise.
The second half is that it finishes things. Answering a question about availability is only useful if the next step is possible, so a front desk generally connects to a calendar, offers real open slots, and confirms a booking. When the question is beyond it, it captures contact details and hands the conversation to a person rather than leaving the visitor at a dead end.
The term is deliberately narrower than “AI receptionist”, which implies answering a telephone. Most products in this category, including ours, work in a browser.
What it can't do
- It answers from documents. Anything not written down anywhere is not something it can tell a customer.
- It is a language model underneath, so it can still be wrong. Citations exist so the reader can check, not because the output is guaranteed.
- In RegenticFlow specifically, booking is Google Calendar only, voice is in-browser rather than a phone line, and reminders go out by email.
Related
See it on your own documents
One public assistant page and 100 customer messages a month, free, with no card required.