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RegenticFlow

Refunds & Cancellation

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Before you pay anything

Every account starts with a one-time 7-day trial carrying full Pro access, and it does not ask for a card. That is deliberate: it is the window in which you find out whether your documents are good enough to answer your customers, which is the only question that matters and the one a refund policy is a poor substitute for.

Cancelling

One click in Settings. We ask the payment gateway to end the mandate at the close of the current cycle rather than immediately, so:

  • You are not charged again.
  • Your assistant keeps answering, and every Pro limit stays in force, until the period you paid for actually ends.
  • On that date the account drops to the free limits. Nothing is deleted — documents, assistants, conversations and leads stay exactly where they are.

You will get an email confirming the date access runs to. If you change your mind before then, resubscribing picks up where you left off.

Refunds

Fees already charged are not refunded. The 7-day trial exists so that the decision to pay is made with the product in front of you rather than on the strength of this page.

Two exceptions, and we do not make you argue for either:

  • We billed you in error — a duplicate charge, a charge after a cancellation, the wrong plan or the wrong amount. Write to us and we return it.
  • The law where you live requires it. Statutory rights are not something these terms can sign away, and we do not try to.

If something went genuinely wrong — the service was unavailable for a meaningful stretch of a period you paid for — write to us and say so. There is a person on the other end of that address.

Deleting the account

Separate from cancelling, and immediate. Deletion cascades through documents, assistants, conversations, leads and bookings. Export everything as JSON first — the button works whether or not you are still a customer. Deleting the account does not by itself refund a period already charged.

Payments

Card payments are processed by Razorpay and are currently live for cards issued in India; international card support is pending gateway approval. Any refund we do issue goes back to the card it came from, and how quickly it lands is your bank's decision rather than ours — usually five to ten working days.

Asking

Billing questions go to support@regenticflow.com. Include the email on the account. The wider agreement is in the Terms of Service.